Infrastructure You Can Rely On, Support You Can Trust
Our IT Managed Infrastructure Services are designed to keep the backbone of your business running at peak performance. From end-user devices and servers to networks, storage, and systems, we ensure your critical technologies are secure, efficient, and always available. We take care of maintenance, monitoring, troubleshooting, and upgrades—tailored to meet your evolving business needs.
Services Include:
- 24/7 Helpdesk and Remote Support
- Customized IT Solutions for Your Business
- On-Site and Emergency Assistance
Integration and Deployment Services
Optimize IT Operations with Professional Integration and Deployment Services
- Comprehensive Deployment: Implement hardware and software seamlessly into existing IT infrastructure for a streamlined transition.
- System Integration: Achieve efficient communication across devices and applications to enhance productivity and minimize downtime.
- Customized Solutions: Develop deployment strategies tailored to meet organization's specific needs and objectives.
End User Support
Empowering your workforce with exceptional IT support.
- 24/7 Helpdesk Support: Real-time assistance to resolve IT issues quickly and minimize disruption.
- Remote & Onsite Support: Flexible support options tailored to your operational needs.
- User Training: Empower your team with IT knowledge and tools for smoother operations.
Hardware Lift & Shift
Relocate Rack and Servers with precision and minimal downtime.
- Assessment and Planning: Identify all hardware and IT assets that need to be moved and Compatibility Check to ensure the hardware is compatible with the new location (e.g., space in the rack, power requirement etc).
- Pre-Migration Preparation: Decommissioning, Labeling and Documentation
- Physical Move: Packaging hardware to prevent damage during transit and transport them with necessary documents and insurance.
- Re-installation: Reinstall the hardware at the new location, reconnecting all necessary components & cables. Ensure the hardware powers up correctly, and perform basic checks on the systems.
- Post-Migration Testing: Run diagnostic tests and ensure that all devices are correctly integrated into the network and can communicate with other systems.
SmartAssist Solution
Extend remote IT team's capabilities with reliable onsite support.
- Emergency Response: Rapid response to unexpected hardware or system issues.
- Server Racking and Stacking: Mounting and Installation of equipment and other hardware in racks.
- Cable Management: Organizing, connecting, and troubleshooting cables and networking infrastructure.
- Hardware Replacement: Replacing faulty hardware components like hard drives, memory modules, or power supplies.
- Rebooting and Resetting: Power cycling equipment or performing basic troubleshooting steps such as resets or diagnostics.
- Environment Monitoring: Checking physical conditions like temperature, humidity, or security in data centers.
- OS Installation/Configuration: Installing operating systems or applying patches and updates in an automated or manual manner.
Reboot Reclamation
Sustainably and securely manage end-of-life IT equipment.
- Inventory and Audit: Catalog all IT assets that need to be disposed of including checking for sensitive data on devices.
- Data Sanitization: Securely erase data from devices using certified methods like data wiping or physical destruction to ensure no data recovery.
- Asset Recycling/Resale: Devices can be resold, refurbished, or recycled depending on their condition. Equipment that's still in good working order can be resold for reuse.
- Environmental Disposal: Ensure e-waste is disposed of in accordance with environmental standards (e.g., WEEE Directive in Europe, or local regulations).
- Certification: Certificates of data destruction or recycling.
ConnectSphere Survey
Analyze, design, and optimize wireless networks to ensure proper signal coverage, capacity, and performance in the network
- Predictive Survey: Uses simulation software to predict how wireless signals will behave in a given area based on floor plans and other data.
- Passive Survey: Measures signal strength and quality without generating traffic. Typically used for Wi-Fi network analysis.
- Active Survey: Involves generating traffic to analyze how the network performs under real-world conditions.
IT Asset Hub
Streamline the process of managing IT hardware logistics, reduce overhead costs associated with physical storage, and provide greater flexibility to hardware deployment.
- Storage and Warehousing: Safe and secure storage of IT hardware, including servers, networking equipment, and peripherals.
- Inventory Management: Monitoring of stock levels, tracking of assets, and regular updates on the status of the equipment.
- Stagging and Configuration: Stagging, configuration and testing IT hardware before it is shipped to its destination.
- Logistics and Distribution: Coordination of shipping, receiving, and delivering hardware to the required destination, including shipping to multiple locations.
- Asset Tracking and Reporting: Real-time updates on the location, condition, and usage of hardware, helping businesses optimize their IT resources.
- Security and Compliance: Secure facilities with physical and cyber security measures, including access controls, surveillance, and compliance with industry standards.
Our Goal
We are committed to providing reliable, comprehensive IT support services that allow your business to focus on growth, while we ensure your technology infrastructure is always optimized and secure.